Shop Terms & Conditions

Please read through these terms and conditions carefully before making an online purchase from our shop.

Please note Hartbeeps online shop is intended for customers aged 18+. It is not directed at children

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us. To enable us to process your order, you will need to provide us with your email address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. All rights, including copyright, in this website are owned by or licensed to Soundplay Music Limited (Hartbeeps). Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. We have taken care in the preparation of the content of our online shop, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. We further cannot guarantee that all illustrations and photographs will be precisely accurate. We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order. You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. The prices payable for goods that you order are as set out on our website and are in British pounds sterling (£ GBP). All prices are inclusive of delivery charges and VAT at the current rate and are correct at the time of entering information. Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid. Our prices may change at any time but these changes will not affect any orders already placed. We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have. Our delivery charges are inclusive of the total price you pay. 11.1 Delivery dates may vary according to the availability of goods, your location and circumstances beyond our control.
11.2 Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
11.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is complete and accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery; delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
11.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
11.5 If for any reason we are unable to deliver the goods at your chosen delivery address you will be notified by our delivery courier of where the goods may be collected locally to you, for a limited period of time. Where the goods are not subsequently collected within the courier permitted timescale, the goods will be returned to us and you will need to contact us to arrange re-delivery at your own expense. Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered. 13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of goods mentioned in 13.3 below). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.2 Should you wish to cancel your order, (in accordance with clause 13.1) you can notify us by email at [email protected]. Please quote your order date, the date the goods were received by you and your full name and address.
13.3 You cannot cancel your contract if the goods you have ordered are made to your specifications or are clearly personalised, or if it’s newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
13.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation) and if the goods are not in original condition. 14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by email and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days. 15.1 If you have any questions or complaints about the goods please contact us. You can do so by emailing us at [email protected].
15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, or post them back to us. We will pay the cost of postage or collection.
Beginning on the day that you receive the goods you have a 30 Calendar Day right to reject the goods and to receive a full refund if they do not conform. If the 30 Calendar Day period has expired, you may request that the goods are repaired (or otherwise replaced). Within the first six months after you have received the goods, you are entitled to a repair (or replacement) unless we can prove that any defect was not present at the time you bought the goods. After the first six months you must prove to us that any defect was present at the time of purchase in order to qualify for a repair (or replacement). If you exercise your right to reject the goods we may reduce any refund to reflect the use you have had out of the goods. 16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, loss of profits, lost revenues or business interruption. We only supply goods for domestic and private use.
16.4 We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or mis-described goods. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Hartbeeps, 1st Floor, Unit 8 Langley Wharf, Railway Terrace, Kings Langley, Hertfordshire WD4 8JE and all notices from us to you will be displayed on our website from time to time. We reserve the right to change these terms and conditions from time to time and you should read through them each time you place an order with Hartbeeps. This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. We will only process your personal data where we have a legal basis for doing so. We will only use your personal information as set out in our privacy policy here Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.